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Return Policy

Returns & Refunds
Return conditions:
• The delivery item does not match the item listed on the order
• The goods are damaged, defective or quality problems

• After receiving the goods, please check whether the goods are complete, and you must keep the receipt or order email for record. If you find any problems, you can return the goods within 3 days after signing for the goods, and we will not accept them after the deadline.
• All items must be returned in the condition in which they were sold, ie in the packaging and card label. No refunds will be issued if the item has been damaged, altered or destroyed.

Return Process:
Customers are requested to clearly take pictures of the problematic part of the product, together with the order number and product number, email to Kimbo Customer Service Department (customerservice@kimbo.com.hk) to apply for return, and list "Kimbo Flagship Store" in the subject of the email To ensure a smooth return process. When we confirm that the return conditions are met, you will receive a reply confirmation email together with a return number before you can return the product to us. After successfully returning the product, we will arrange a refund in the system, and generally return your payment to your payment account within 14 working days.

Please choose the appropriate return method:
(A) Door-to-door pick-up by SF Express
• Please use the original packaging or prepare a complete bag to properly pack the returned goods, delivery notes or orders, and return them to the following address: Unit E, 19/F, Superluck Industrial Building Phase 2, 57 Sha Tsui Road, Tsuen Wan, Hong Kong. Delivery for Returned goods must be paid by sender. Returned goods Deliveries that have not been paid for will be refused acceptance.
(B) Deliver the goods in person to Unit E, 19/F, Superluck Industrial Building Phase 2, 57 Sha Tsui Road, Tsuen Wan, Hong Kong
• Please hand over the confirmed return item together with the reply confirmation email to the store staff for processing and signing for receipt